Terms & Conditions

We teach lifesaving skills

1) Definition of First Aid
2) Good Samaritans
3) First Aid Training Courses
4) What to expect from the course
5) What we expect from you
6) Payment & Lesson Booking
7) Cancellation & Refund Policy
8) Compliance and Legislation

Definition of First Aid

The definition of First Aid means the provision of emergency treatment and life support for people who are ill or injured before summoning proffessional medical help. The first aider is the individual giving assistance to an individual in need of first aid.

Good Samaritan

The Good Smaritan Act has been proposed by parliament in Summer 2014 and should come into effect in 2015. It is hoped it will alleviate the fear of being sued carrying out first aid. The first aid assistance should be reasonable within the first aiders skill set of their job or taught on a first aid course. A rescuer cannot benefit from the Good Samaritan Act if their assistance is deemed to be reckless or grossly negligent.

First Aid Training Courses

First Aid Training Service Ltd instructs first aid courses. Please go to the First Aid Course page for further information on the following first aid courses:

  • Emergency First Aid at Work
  • First Aid at Work
  • Paediatric First Aid
  • Automated External Defibrillator
  • Bespoke First Aid Courses upon request

What you can expect from us

We use fully qualified first aid instructors using the most up to date techniques to teach you the best first aid skills.

Our tutors use different type of CPR training mannequins from: light to dark Resusci Annie, small portable CPR Prompts great for young kids to Bariatric mannequins which are ideal for any working in the bariatric care sector. Students can practice their first aid skills in the safety of the classroom and they leave the course confident of their first aid skills and their ability to manage most first aid scenarios. They will also understand when to call the emergency services or recommend to seek further medical advice.

The maximum number of students in a group are 12. This gives the students more opportunity to practice the first aid techniques.

Every student will be issued with a coursebook, and we advise students if they wish to take notes, to bring along a notebook and pen. There is a multiple choice exam which is a mandatory requirement from the awarding body.

Compliance Legislation and Codes of Conduct

We are duty bound to abide by the following legal acts and legislation:

Qualsafe the Awarding Body’s rules and regulations

Health and Safety Executive Guidelines on instruction of First Aid Training Service Ltd

Skills for Health

Reporting Injuries Diseases and Dangerous Occurrences Regulations (RIDDOR) 1995

Health and Safety at Work Act (1974) everyone has a duty of care under this act to report any unsafe practices or risks

Education and Skills Act (2008) we believe young people and adults have the right to basic and intermediate skills like first aid should be taught to everyone.

Equality Act 2010 to treat everyone fairly regardless of faith, background, culture, learning or physical difficulty and to make reasonable adjustments.  Please speak to us if you need any reasonable adjustment to enable you to learn.  First Aid Training Service Ltd will not tolerate any discrimination towards another student or member  of staff if you have any concerns please raise it with First Aid Training Service Ltd staff on duty or put it in writing to admin@firstaidtrainingservice.com

Code of Professional Practice (2008) this covers Professional Integrity and Practice Respect for others and to investigate all complaints fairly.

Humans Rights Act (1998) Although we are not a public body it is a an important part of the tuition of first aid to request consent and it is a conscious casualty’s right to refuse assistance.

Safeguarding Vulnerable Groups Act (2006) this law states who can and can not work with young people and vulnerable adults all our staff our CRB checked.

Your Details & Data Protection

First Aid Training Service Ltd assures you they will only use your personal information to process your first aid qualifications and to hold your personal information according to the Data Protection Act 1988. We will not pass on your personal details to any third party without your prior consent.

What we expect from you

First Aid at Work, Emergency First Aid at Work, Paediatric First Aid and Emergency Paediatric First Aid. All these courses require students to be able to kneel next to a training mannequin to correctly perform CPR and place a fellow student into a correct safe air way position also known as the recovery position. Students are encouraged to play an unconscious casualty.

We recommend students wear something comfortable to lie down on the floor and be rolled into the recovery position. We suggest that men and women wear trousers, fleece and comfortable shoes.

It is imperative that you demonstrate your ability to carry out CPR on the course. If for any reason you believe you might not be able to do this please discuss this in confidence with a member of staff prior to signing up to the class.

Payment & Lesson Booking

All courses must be paid for at the point of booking by cheque accompanied by a booking form with the names of the delegates. If you wish to change, substitute or add a name please let us know in writing within five working days prior to the course unless agreed otherwise.

If you prefer to pay electronically by PayPal or BACS (Sort code: 090128 Account Number: 09012820187243) please use your organisation or surname as a means of reference.

We expect all payments for courses to be paid upon booking and all invoices to be settled within 30 days of issue. When you book a course with First Aid Training Service Ltd’s Instructors you are agreeing by default to First Aid Training Service Ltd’s terms and conditions.

Cancellation & Refund Policy

If you cancel the course ten working days prior to the date of the course, we will reimburse you half the course fees. Alternatively we will try to arrange with you an alternative date for the course. If it is less than 5 working days we are unable to reimburse the course fees unless by written prior consent.

If for any reason we cancel part or all of the course at the last minute due to adverse weather conditions or public transport strikes we will reimburse part or the full cost of the course or rearrange an alternative date.

Back to Top